{"id":273,"date":"2021-01-21T14:07:56","date_gmt":"2021-01-21T14:07:56","guid":{"rendered":"http:\/\/sendnow.eu\/?page_id=273"},"modified":"2024-02-22T18:27:27","modified_gmt":"2024-02-22T17:27:27","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/sendnow.eu\/en\/privacy-policy\/","title":{"rendered":"PRIVACY POLICY"},"content":{"rendered":"

Last updated on February 1, 2024<\/strong><\/p>\n\n\n\n

This privacy statement for Heren01 ("we", "us" or "our") describes how and why we may collect, store, use and\/or share ("process") your data when you use our services ("Services") ), such as when you:

\u2013 visit our website at sendnow.eu, or one of our websites that links to this privacy statement;
\u2013 Download our mobile application (SENDNOW), or another application of ours that links to this privacy statement;
\u2013 Connect with us in other related ways, including sales, marketing or events.

Questions or remarks?
<\/strong>Reading this privacy statement will help you understand your privacy rights and choices. If you disagree with our policies and practices, please do not use our services. If you have any questions or comments, please contact us at info@sendnow.eu<\/a>.<\/p>\n\n\n\n

Summary of key points<\/strong>
This summary contains the key points from our privacy statement, but you can find more information on each of these topics by clicking the link after each key point or using our table of contents below to find the section you are looking for.<\/p>\n\n\n\n

Which personal data do we process?
<\/strong>When you visit, use or navigate our Services, we may process personal data depending on how you interact with us and the Services, the choices you make and the products and features you use.<\/p>\n\n\n\n

Do we process sensitive personal data?
<\/strong>We do not process sensitive personal data.<\/p>\n\n\n\n

Do we receive information from third parties?
<\/strong>We do not receive information from third parties.<\/p>\n\n\n\n

How do we process your data?
<\/strong>We process your data to provide, improve and manage our Services, communicate with you, for security and fraud prevention, and to comply with the law. With your consent, we may also process your data for other purposes. We only process your data if we have a valid legal reason to do so.<\/p>\n\n\n\n

In which situations and with which types of parties do we share personal data?
<\/strong>We may share information in specific situations and with specific categories of third parties.<\/p>\n\n\n\n

How do we keep your data safe?
<\/strong>We have organizational and technical processes and procedures in place to protect your personal data. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and inappropriately collect, open, steal or modify.<\/p>\n\n\n\n

What are your rights?
<\/strong>Depending on where you are geographically located, applicable privacy laws may mean that you have certain rights in relation to your personal data.<\/p>\n\n\n\n

How do you exercise your rights?
<\/strong>The easiest way to exercise your rights is to contact us. We will consider and act on any request in accordance with applicable data protection laws.<\/p>\n\n\n\n

Table of contents<\/strong><\/p>\n\n\n\n

    \n
  1. What information do we collect?<\/li>\n\n\n\n
  2. How do we process your data?<\/li>\n\n\n\n
  3. What legal grounds do we rely on to process your personal data?<\/li>\n\n\n\n
  4. When and with whom do we share your personal data?<\/li>\n\n\n\n
  5. Do we use cookies and other tracking technologies?<\/li>\n\n\n\n
  6. How long do we keep your data?<\/li>\n\n\n\n
  7. How do we keep your data safe?<\/li>\n\n\n\n
  8. Do we collect information from minors?<\/li>\n\n\n\n
  9. What are your privacy rights?<\/li>\n\n\n\n
  10. Controls for do-not-track functions<\/li>\n\n\n\n
  11. Will we make any updates to this statement?<\/li>\n\n\n\n
  12. How can you contact us about this statement?<\/li>\n\n\n\n
  13. How can you access, update or delete the information we collect from you?<\/li>\n<\/ol>\n\n\n\n


    Personal data that you provide to us<\/strong>
    In Short: We collect personal information that you provide to us.<\/p>\n\n\n\n

    We collect personal information that you voluntarily provide to us when you register for the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services or otherwise when you contact us.<\/p>\n\n\n\n

    Personal data provided by you.
    <\/strong>The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal data we collect may include the following:
    \u2013 Names
    - Phone numbers
    \u2013 Email addresses
    \u2013 Contact or authentication information
    \u2013 Billing addresses

    Sensitive information.<\/strong>
    We do not process sensitive information.<\/p>\n\n\n\n

    1. What information do we collect?
    <\/strong>When you use our application(s), we may also collect the following information if you choose to grant us access or consent:

    \u2013 Geolocation information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you would like to change our access or permissions, you can do so in your device settings.

    \u2013 Mobile device data. We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system information, version and system configuration, device and application identification numbers, browser type and version, hardware model, Internet service provider and\/or mobile carrier and Internet Protocol (IP) address (or proxy server). When you use our application(s), we may also collect information about the telephone network associated with your mobile device, the operating system or platform of your mobile device, the type of mobile device you use, the unique device identifier of your mobile device and information about the features of our application(s) that you have accessed.

    \u2013 Push notifications. We may ask you to send you push notifications regarding your account or certain features of the application(s). If you would like to opt out of receiving these types of communications, you can disable them in your device settings.
    This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting purposes, and for our internal analytics and reporting purposes.<\/p>\n\n\n\n

    All personal information that you provide to us must be true, complete and accurate and you must notify us of any changes to such personal information.<\/p>\n\n\n\n

    Information Collected Automatically<\/strong><\/p>\n\n\n\n

    In Short: Some information, such as your Internet Protocol (IP) address and\/or browser and device characteristics, is collected automatically when you visit our Services.<\/p>\n\n\n\n

    We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.<\/p>\n\n\n\n

    Like many other companies, we also collect information through cookies and similar technologies.<\/p>\n\n\n\n

    The information we collect includes:
    <\/strong>\u2013 Log and usage data. Log and usage data is service-related, diagnostic, usage, and performance data that our servers automatically collect when you access or use our Services and that we record in log files. Depending on how you interact with us, this Log Data may include your IP address, device information, browser type and settings, and information about your activity on the Services (such as the date\/time stamps associated with your usage, pages and files viewed , searches, and other actions you take, such as which features you use), device event information (such as system activity, error reports (also called \u201ccrash dumps\u201d), and hardware settings).

    \u2013 Device information. We collect device information, such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and\/or mobile carrier, operating system, and system configuration information.

    \u2013 Location data. We collect location information, such as information about the location of your device, which may be either accurate or inaccurate. The amount of information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of the collection of this information by denying access to the information or by disabling your location setting on your device. However, if you choose to unsubscribe, you may not be able to use certain aspects of the Services.<\/p>\n\n\n\n

    2. How do we process your data?<\/strong>
    In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. With your consent, we may also process your data for other purposes.<\/p>\n\n\n\n

    We process your personal data for various reasons depending on how you interact with our services, including:

    \u2013 To facilitate account creation and verification and otherwise manage user accounts. We may process your data to allow you to create and log in to your account, and to keep your account in good condition.

    \u2013 To provide and facilitate the provision of services to the user. We may process your data to provide you with the requested service.

    \u2013 To respond to user queries\/provide support to users. We may process your data to answer your questions and resolve any problems with the requested service.

    \u2013 To send you administrative information. We may process your data to send you information about our products and services, changes to our terms and policies and other similar information.

    \u2013 To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns and exchanges through the Services.

    \u2013 To enable communication between users. We may process your data if you choose to use one of our offers that allows communication with another user.

    \u2013 To save or protect the vital interest of an individual. We may process your data when necessary to rescue or protect the vital interests of an individual, such as to prevent harm.<\/p>\n\n\n\n

    3. What legal grounds do we rely on to process your personal data?<\/strong>
    In Short: We only process your personal data where we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights or to fulfill our legitimate business interests.<\/p>\n\n\n\n

    The General Data Protection Regulation (GDPR) and the UK GDPR require us to explain the valid legal grounds we rely on to process your personal data. As such, we may rely on the following legal grounds to process your personal data:

    \u2013 Consent. We may process your data if you have given us consent (i.e. consent) to use your personal data for a specific purpose. You can withdraw your consent at any time.

    \u2013 Execution of an agreement. We may process your personal data where we believe it is necessary to perform our contractual obligations to you, including providing our Services or at your request before entering into a contract with you.

    - Legal requirements. We may process your data where we believe it is necessary to comply with our legal obligations, such as to cooperate with a law enforcement or regulatory agency, to exercise or defend our legal rights, or to make your data public as evidence in legal cases in which we are involved.

    \u2013 Vital interests. We may process your data where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the security of any person. In legal terms, we are generally the \u201cdata controller\u201d under European data protection law of the personal data described in this privacy notice as we determine the means and\/or purposes of the data processing we carry out. This privacy statement does not apply to the personal data that we process as a \u201cdata processor\u201d on behalf of our customers. In those situations, the customer to whom we provide services and with whom we have entered into a data processing agreement is the \u201cdata controller\u201d responsible for your personal data and we only process your data on their behalf in accordance with your instructions.

    If you would like to learn more about our customers' privacy practices, you should read their privacy policies and direct any questions you may have to them.<\/p>\n\n\n\n

    4. When and with whom do we share your personal data?<\/strong>
    In Short: We may share information in specific situations described in this section and\/or with the following categories of third parties.<\/p>\n\n\n\n

    Suppliers, consultants and other external service providers.
    We may share your information with third party vendors, service providers, contractors or agents ("third parties") who perform services for or on our behalf and require access to such information to do that work. The categories of third parties with whom we may share personal data are as follows:

    \u2013 Google Play Services
    \u2013 Google Analytics for Firebase<\/p>\n\n\n\n

    We may also need to share your personal data in the following situations:
    \u2013 Business transfers.
    We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

    \u2013 When we use Google Analytics.
    We may share your information with Google Analytics to track and analyze use of the Services. To opt out of Google Analytics tracking in the Services, please visit     https:\/\/tools.google.com\/dlpage\/gaoptout<\/a>. For more information about Google's privacy policy, visit the Google Privacy & Terms page.

    \u2013 When we use Google Maps Platform APIs.
    We may share your information with certain Google Maps Platform APIs (e.g. Google Maps API, Places API). We obtain and store your location on your device (\u201ccache\u201d). You can withdraw your consent at any time by contacting us using the contact details at the end of this document.<\/p>\n\n\n\n

    5. Do we use cookies and other tracking technologies?<\/strong>
    In Short: We may use cookies and other tracking technologies to collect and store your information.<\/p>\n\n\n\n

    We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information.
    Specific information about how we use such technologies and how you can refuse certain cookies can be found in our Cookie Statement.<\/p>\n\n\n\n

    6. How long do we keep your data?<\/strong>
    In Short: We keep your information for as long as necessary to fulfill the purposes described in this privacy statement, unless otherwise required by law.<\/p>\n\n\n\n

    We will only keep your personal data for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this statement will require us to retain your personal information for longer than twenty-four (24) months after the termination of the user's account.<\/p>\n\n\n\n

    When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information store and isolate from further processing until disposal is possible.<\/p>\n\n\n\n

    7. How do we keep your data safe?<\/strong>
    In Short: We strive to protect your personal information through a system of organizational and technical security measures.<\/p>\n\n\n\n

    We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, electronic transmissions over the Internet or information storage technology 100% cannot be guaranteed to be secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to compromise our security circumvent and inappropriately collect, access, steal or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the Services within a secure environment.<\/p>\n\n\n\n

    8. Do we collect information from minors?<\/strong>
    In Short: We do not knowingly collect information from or market to children under the age of 18.<\/p>\n\n\n\n

    We do not knowingly solicit data from or market to children under the age of 18. By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users under the age of 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any information we may have collected from children under the age of 18, please contact us at info@sendnow.eu.<\/p>\n\n\n\n

    9. What are your privacy rights?<\/strong>
    In Short: In some regions, such as the European Economic Area (EEA), the United Kingdom (UK) and Switzerland, you have rights that give you greater access to and control over your personal information. You can review, change or terminate your account at any time.<\/p>\n\n\n\n

    In some regions (such as the EEA, the UK and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access to and obtain a copy of your personal data, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal data; (iv) where applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances you may also have the right to object to the processing of your personal data. You can make such a request by contacting us.<\/p>\n\n\n\n

    We will consider and act on any request in accordance with applicable data protection laws.<\/p>\n\n\n\n

    If you are located in the EEA or the UK and you believe that we are unlawfully processing your personal data, you also have the right to complain to the data protection authority of your Member State or the data protection authority of the UK.<\/p>\n\n\n\n

    If you are located in Switzerland, you can contact the Federal Commissioner for Data Protection and Information.<\/p>\n\n\n\n

    Withdraw your consent: If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time
    moment to withdraw. You can withdraw your consent at any time by contacting us.<\/p>\n\n\n\n

    However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal data carried out in reliance on lawful processing grounds other than consent.<\/p>\n\n\n\n

    Account information<\/strong>
    If at any time you would like to review or change the information in your account or terminate your account, you can:

    \u2013 Log into your account settings and update your user account.

    \u2013 Contact us using the contact details provided.
    Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain certain information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and\/or comply with applicable legal requirements.<\/p>\n\n\n\n

    Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to delete cookies and refuse cookies. If you choose to delete cookies or refuse cookies, this may affect certain features or services of our Services.<\/p>\n\n\n\n

    If you have any questions or concerns about your privacy rights, please send an email to info@sendnow.eu<\/a>.<\/p>\n\n\n\n

    10. Controls for do-not-track functions<\/strong>
    Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (\u201cDNT\u201d) feature or setting you can activate to indicate your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, there is no uniform technology standard for recognizing and implementing DNT signals. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If an online tracking standard is adopted that we must follow in the future, we will notify you in a revised version of this privacy statement.<\/p>\n\n\n\n

    11. Will we make any updates to this statement?<\/strong>
    In Short: Yes, we will update this statement as necessary to remain compliant with relevant laws.<\/p>\n\n\n\n

    We may update this privacy statement from time to time. The updated version will be indicated by an updated \u201cRevised\u201d date and the updated version will become effective as soon as it is accessible. If we make material changes to this privacy statement, we may notify you either by prominently posting a notice of such changes or by sending you a notification directly. We encourage you to periodically review this privacy statement to stay informed about how we are protecting your information.<\/p>\n\n\n\n

    13. How can you contact us about this statement?<\/strong>
    If you have any questions or comments about this statement, please send an email to     info@sendnow.eu<\/a> or in writing via:<\/p>\n\n\n\n

    Heren01<\/strong> l Kwartsweg 44 l 2665NN l Bleiswijk l Netherlands<\/p>\n\n\n\n

    If you are a resident of the European Economic Area or Switzerland, we are the \u201cdata controller\u201d of your personal data. We have appointed F. UIjlen as our representative in the EEA and Switzerland. You can contact us directly about our processing of your data by email to info@sendnow.eu<\/a> or in writing via:<\/p>\n\n\n\n

    Heren01<\/strong> l Kwartsweg 44 l 2665NN l Bleiswijk l Netherlands<\/p>\n\n\n\n

    14. How can you access, update or delete the information we collect from you?<\/strong>
    Based on the applicable law of your country, you may have the right to request access to, change or delete the personal data we collect from you. To request to review, update, or delete your personal information, please send an email to     info@sendnow.eu<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

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